Refund & Cancellation Policy

This Refund & Cancellation Policy ("Policy") governs all purchases, subscriptions, digital products, software, services, and other offerings provided by AppCapitol Private Limited ("Company", "AppCapitol", "we", "our", or "us").

By purchasing or subscribing to any of our Services, you acknowledge that you have read, understood, and agreed to this Policy.

This Policy should be read together with our Terms & Conditions and Privacy Policy.

This Policy applies to all current and future:

• Software
• Web applications
• Mobile applications
• SaaS platforms
• APIs
• Digital products
• Digital services
• Cloud-based services
• Enterprise software
• Subscription services
• Consulting services
• Professional services
• Digital licenses
• Paid features
• Any other paid offerings provided by AppCapitol Private Limited

unless a separate product-specific policy expressly states otherwise.

Where applicable, customers may request cancellation before the purchased service, subscription, digital access, or order has been provisioned or activated.

Once digital access has been granted, an account has been activated, a license has been issued, work has commenced, or the service has been delivered, cancellation requests may not be accepted unless required under applicable law.

For recurring subscriptions:

• Customers may cancel future renewals at any time through the available account settings or by contacting our support team.
• Cancellation prevents future billing only.
• Cancellation does not automatically result in a refund for payments already processed.
• Access to subscription-based Services may continue until the end of the current billing period unless otherwise specified.

Refunds may be considered in circumstances including, but not limited to:

• Duplicate payment made for the same purchase.
• Incorrect amount charged due to a verified billing error.
• Payment successfully completed but the purchased service could not be provisioned due to a technical failure attributable to AppCapitol.
• Unauthorized transaction confirmed after verification, where required by applicable law.
• Other situations where AppCapitol determines that a refund is appropriate.

Refund requests are evaluated individually and are not guaranteed.

Unless otherwise required by applicable law, refunds will generally not be provided for:

• Digital products that have been delivered.
• Activated software licenses.
• Downloadable digital content after access has been provided.
• Subscription fees already consumed.
• Partial subscription periods.
• Completed professional or consulting services.
• Configuration, setup, implementation, or customization services already performed.
• Services interrupted due to customer actions.
• Purchases made using inaccurate customer information.
• Failure to use purchased Services.
• Change of mind after successful delivery.
• Incompatibility arising from customer devices, operating systems, browsers, internet connectivity, or third-party software not supported by the Service.
• Violations of our Terms & Conditions resulting in account suspension or termination.

If you experience technical difficulties preventing proper use of a purchased Service, we encourage you to contact our support team.

Where reasonably possible, AppCapitol will attempt to resolve technical issues before determining refund eligibility.

If a payment is debited but the order is not successfully completed due to technical issues, payment gateway interruptions, or banking failures:

• The transaction may be automatically reversed by the payment provider or financial institution.
• Where automatic reversal does not occur, customers may contact our support team for assistance.
• Refund timelines may depend on the respective payment provider or banking institution.

To request a refund, customers should contact our support team with sufficient information, including:

• Registered name
• Registered email address
• Transaction reference or payment ID
• Date of purchase
• Description of the issue
• Supporting documentation where applicable

Additional verification may be required before processing any refund.

Approved refunds will generally be issued using the original payment method used for the purchase, unless otherwise required by applicable law or agreed by the parties.

AppCapitol does not guarantee alternative refund methods.

Once a refund request is approved:

• AppCapitol will initiate the refund within a reasonable period.
• Actual credit timelines depend on payment gateways, banks, card issuers, UPI providers, financial institutions, or other payment intermediaries.
• Processing times may vary depending on the payment method.

Customers are encouraged to contact AppCapitol before initiating a chargeback with their payment provider.

Where a chargeback is initiated:

• We may provide relevant transaction records to the payment provider.
• Access to purchased Services may be suspended during investigation where permitted by applicable law.
• Fraudulent or abusive chargebacks may result in account restrictions or legal action where appropriate.

Special promotional pricing, discounted purchases, coupons, free trials, introductory offers, and limited-time campaigns may have separate refund conditions.

Such conditions will be communicated at the time of the respective offer.

Government taxes, statutory levies, payment gateway charges, currency conversion fees, banking charges, or other third-party charges may not always be refundable unless required by applicable law.

Nothing in this Policy limits any consumer rights that cannot legally be excluded under applicable law.

AppCapitol may, at its sole discretion, provide refunds or credits in exceptional circumstances without creating an obligation to do so in future cases.

AppCapitol reserves the right to modify this Policy at any time.

Updated versions become effective upon publication unless otherwise stated.

Continued use of our Services after such updates constitutes acceptance of the revised Policy.

For refund or cancellation requests, please contact:

AppCapitol Private Limited Registered Office: Kuzhingara, Punnayur, Thrissur - 679562 Email: support@appcapitol.com Phone: +91 8281 679 672 Website: https://www.appcapitol.com

This Policy shall be governed by and interpreted in accordance with the laws of the Republic of India.

Any disputes arising from this Policy shall be subject to the jurisdiction of the competent courts located where the registered office of AppCapitol Private Limited is situated, unless otherwise required by applicable law.