Delivery Policy (Digital Goods)

This Delivery Policy ("Policy") describes how AppCapitol Private Limited ("Company", "AppCapitol", "we", "our", or "us") delivers digital products, software, subscriptions, licenses, services, and other digital offerings purchased through our websites, applications, platforms, or authorized channels.

By purchasing or subscribing to any of our Services, you acknowledge that you have read and understood this Policy.

This Policy should be read together with our Terms & Conditions, Privacy Policy, and Refund & Cancellation Policy.

This Policy applies to all digital products and services offered by AppCapitol Private Limited, including but not limited to:

• Software
• Mobile applications
• Web applications
• SaaS platforms
• APIs
• Digital subscriptions
• Digital licenses
• Enterprise software
• Cloud-hosted services
• Professional services
• Consulting services
• Digital downloads
• Premium features
• Any future digital offerings provided by the Company

unless a separate delivery policy expressly applies.

AppCapitol provides digital products and services only.

We do not deliver physical goods through our websites or digital platforms unless expressly stated for a specific offering.

Accordingly:

• No physical shipment is required for most purchases.
• No courier or postal delivery is involved.
• Delivery is completed electronically.

Depending on the purchased Service, delivery may occur through one or more of the following methods:

• Account activation
• User account provisioning
• Subscription activation
• Feature enablement
• License activation
• Access to cloud-based services
• Digital download
• Email delivery
• Dashboard access
• Secure portal access
• API credentials
• Electronic documentation
• Electronic communication
• Other digital methods appropriate to the purchased Service

Delivery timelines vary depending on the purchased Service.

Typical delivery may occur:

• Immediately after successful payment
• Within a few minutes
• Within several hours
• Within one or more business days
• According to the agreed project or service schedule

Where manual verification or approval is required, delivery may be delayed until the verification process is completed.

After successful payment, customers may receive confirmation through one or more of the following:

• Email
• User dashboard
• Account notification
• SMS (where applicable)
• Other electronic communication channels

Order confirmation does not necessarily indicate that delivery has been completed.

Digital delivery may occasionally fail due to circumstances including:

• Incorrect email address
• Incorrect account information
• Payment verification delays
• Internet connectivity issues
• Third-party service interruptions
• Security verification
• Technical maintenance
• Unexpected system failures

Where reasonably possible, AppCapitol will make reasonable efforts to complete delivery after the issue is identified.

Customers are responsible for:

• Providing accurate account information.
• Providing a valid email address.
• Maintaining access to the registered account.
• Maintaining compatible devices and software.
• Ensuring adequate internet connectivity.
• Keeping login credentials secure.
• Monitoring communications regarding their purchase.

AppCapitol shall not be responsible for delays resulting from inaccurate customer information.

Certain Services may require:

• Identity verification
• Fraud prevention review
• Compliance review
• Manual approval
• Additional customer information
• Technical configuration
• Third-party dependency

These circumstances may reasonably extend delivery timelines.

Some Services may be:

• Region-specific
• Organization-specific
• Invitation-only
• Subject to eligibility requirements
• Subject to regulatory restrictions

Availability may change without prior notice where permitted by law.

Delivery of certain Services may depend upon third-party providers including, but not limited to:

• Payment providers
• Cloud infrastructure providers
• Communication providers
• Identity verification providers
• Technology partners

AppCapitol is not responsible for delays arising solely from third-party systems outside its reasonable control.

Certain Services may require customers to:

• Create an account.
• Verify their email address.
• Verify their mobile number.
• Accept applicable agreements.
• Complete payment verification.
• Meet minimum technical requirements.

Failure to satisfy these requirements may delay or prevent delivery.

Delivery of digital services does not guarantee uninterrupted future availability.

Services may occasionally be unavailable due to:

• Scheduled maintenance
• Emergency maintenance
• Security updates
• Infrastructure upgrades
• Technical failures
• Events beyond our reasonable control

Delivery timelines may be affected by circumstances beyond the reasonable control of AppCapitol, including but not limited to:

• Natural disasters
• Government actions
• Internet outages
• Power failures
• Cybersecurity incidents
• Telecommunications failures
• Labor disputes
• War
• Civil unrest
• Public emergencies

A Service shall generally be considered delivered when one or more of the following occurs:

• User account is activated.
• Access credentials are issued.
• Purchased features become available.
• Subscription becomes active.
• Digital download becomes accessible.
• API access is provisioned.
• Digital content is made available.
• Access is otherwise provided electronically.

If you do not receive your purchased Service within a reasonable period, please contact our support team with:

• Your name
• Registered email address
• Transaction reference
• Date of purchase
• Description of the issue

We will make reasonable efforts to investigate and resolve the matter promptly.

AppCapitol reserves the right to modify this Delivery Policy at any time.

Any revised version becomes effective upon publication unless otherwise stated.

Continued use of our Services constitutes acceptance of the updated Policy.

AppCapitol Private Limited Registered Office: Kuzhingara, Punnayur, Thrissur - 679562 Email: support@appcapitol.com Phone: +91 8281 679 672 Website: https://www.appcapitol.com

This Policy shall be governed by and interpreted in accordance with the laws of the Republic of India.

Any disputes arising under this Policy shall be subject to the jurisdiction of the competent courts located where the registered office of AppCapitol Private Limited is situated, unless otherwise required by applicable law.